Privacy Policy

DoctorBilling.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our revenue cycle management services for healthcare practices.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

We may collect information about you in various ways, including:

a. Personal Data

Personally identifiable information, such as your name, email address, phone number, and other contact information that you voluntarily give to us when you:

Fill out contact or inquiry forms on our website
Subscribe to our communications
Correspond with us via email, phone, or other means
Request a consultation or audit

b. Protected Health Information (PHI)

In the course of providing our revenue cycle management services, we may receive or have access to Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This information is handled in strict accordance with our Business Associate Agreement (BAA) and HIPAA requirements.

c. Usage Data

We may collect information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services
To respond to your inquiries, comments, or questions
To send you information, including confirmations, invoices, technical notices, updates, and security alerts
To communicate with you about our services, promotions, and events
To analyze usage patterns and improve our website and services
To detect, prevent, and address technical issues
To fulfill any other purpose for which you provide consent

3. HIPAA Compliance

As a business associate of covered entities under HIPAA, we maintain comprehensive HIPAA compliance programs including:

Administrative, physical, and technical safeguards for PHI
Regular employee training on HIPAA requirements
Incident response and breach notification procedures
Business Associate Agreements with all covered entity clients
Ongoing risk assessments and compliance audits
Secure data destruction procedures

For more information about our HIPAA compliance practices, please contact us at [email protected].

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements.
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments and penetration testing
Employee background checks and security training
Secure data center facilities

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to object to or restrict processing
The right to data portability
The right to opt out of marketing communications

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.